Privacy Policy

This Privacy Policy explains how LYV PRIVATE LIMITED ("LYV", "we", "our" or "us") may collect, use, store and protect personal information when you access our website, contact us, submit an enquiry, or use digital services that we may introduce.

1. Information We May Collect

• Name, email address, phone number and contact details.
• Property, stay, rental, partnership or business enquiry information.
• Account and profile details when user accounts become available.
• Booking, transaction and payment-related references when paid services are introduced. Card or bank credentials are generally processed by authorised payment providers and are not intended to be stored directly by LYV.
• Device, browser, IP address, usage, cookies and analytics information.
• Location information only where you provide permission or where it is reasonably required for a requested service.
• Reviews, ratings, feedback, photographs or other content you voluntarily submit through future platform features.

2. How We Use Information

• Respond to enquiries and provide requested services.
• Process reservations, payments, refunds or service requests when those features are introduced.
• Operate, secure, maintain and improve our website, applications and services.
• Send transactional notifications, OTPs, service updates or support communications.
• Send marketing communications where permitted and subject to applicable consent/opt-out requirements.
• Prevent fraud, misuse, security incidents and policy violations.
• Comply with legal, tax, accounting, regulatory and contractual obligations.

3. Cookies & Analytics

We may use essential cookies and, where enabled, analytics or marketing technologies to understand usage and improve our services. Users may manage cookies through browser controls and any consent tools made available on the website.

4. Payments

When payment functionality is activated, payments may be processed through third-party payment gateways. Their processing of payment information will also be governed by their own privacy terms. LYV will aim to collect only the payment-related information necessary to provide the relevant service and maintain transaction records.

5. SMS, OTP & Communications

Where users provide a mobile number and appropriate consent, LYV may send OTPs, transactional alerts, booking or service updates, and permitted promotional communications through registered communication providers. Users may withdraw consent for promotional communication using available opt-out methods.

6. Mobile Applications

Future Android and iOS applications may request permissions such as notifications, location, camera, photos or files only when required for specific features. Permission requests will be presented by the relevant operating system and may be managed through device settings.

7. Sharing of Information

We may share limited information with service providers such as cloud hosting, payment processing, communications, analytics, customer support, property operations and professional advisers where necessary. We may also disclose information where required by law or to protect legitimate rights and safety.

8. Data Retention

Personal information is retained only for as long as reasonably necessary for the purpose collected, legal compliance, dispute resolution, security, accounting or legitimate business requirements.

9. Security

We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information processed. No internet-based service can guarantee absolute security.

10. Your Choices & Rights

Subject to applicable law, you may request access, correction or deletion of certain personal information, withdraw consent where processing is consent-based, or raise a privacy concern by contacting LYV through the official contact details published on this website.

11. Children's Privacy

Our general services are not intended to knowingly collect personal information from children without appropriate lawful authorisation. Age or identity requirements may apply to bookings and property-related services.

12. Changes to this Policy

We may update this Privacy Policy as our platform, services or legal obligations evolve. The revised effective date will be displayed on this page.

13. Contact

Privacy questions may be sent using the contact details listed on our Contact page. Before launch, LYV should publish the exact official privacy/support email, phone number and registered office address here.

12. Contact & Privacy Requests

For privacy questions, access/correction requests or other data-related concerns, contact LYV PRIVATE LIMITED at support@lyv.group or +91 89435 42222.

Registered Office: 8, Habeeb Apt, 12th A Cross, 16th Main Road, 2 BTM L/O, Mico Layout, Bangalore South, Bangalore - 560076, Karnataka, India
CIN: U79110KA2026PTC225961