Service Delivery Policy

LYV primarily offers or plans to offer hospitality, rental, managed property, workspace and related services. These services are generally delivered at the relevant property or through digital/communication channels rather than through shipment of physical goods.

1. Booking / Service Confirmation

After a successful eligible transaction, the customer may receive confirmation through the website, application, email, SMS, WhatsApp or another official LYV communication channel.

2. Service Location

Accommodation, workspace, property and facility services are delivered at the address or location identified in the relevant booking, agreement or service confirmation.

3. Digital Delivery

Invoices, receipts, booking confirmations, support updates or digital documents may be delivered electronically.

4. Physical Shipping

LYV's core services do not currently require standard e-commerce shipping of products. If physical products are introduced in the future, a separate shipping and delivery policy will be published before such transactions are offered.

5. Delays or Changes

Customers will be informed through available contact details when there is a material change affecting a confirmed service. Alternative arrangements, rescheduling or refund eligibility will depend on the applicable booking terms.

6. Support

Customers may contact LYV at support@lyv.group, call +91 89435 42222, or use the official channels displayed on the Contact page.