Refund & Cancellation Policy

This policy describes the general framework intended for LYV bookings and paid services. Property-specific or rate-specific cancellation terms shown before payment will take priority where they differ.

1. Before Payment

An unpaid enquiry or visit request may generally be withdrawn without a payment refund because no payment has been collected.

2. Confirmed Bookings

Cancellation eligibility, deductions and refund amount may depend on the property, service type, notice period, rate plan, check-in date and any non-refundable offer selected by the customer.

3. Non-Refundable Amounts

Clearly disclosed non-refundable booking fees, convenience charges, promotional rates, consumed services, late cancellations or contractual deposits may not be refundable where legally permitted and where the condition was communicated before payment.

4. LYV-Initiated Cancellation

If LYV is unable to provide a confirmed paid service due to an issue within LYV's reasonable control, LYV may offer an alternative, credit or eligible refund based on the circumstances and applicable terms.

5. Refund Processing

Approved refunds will generally be initiated to the original payment method or another lawful method agreed with the customer. Actual bank or payment-provider credit time may vary after LYV initiates the refund.

6. Security Deposits

Where a refundable security deposit applies, deductions may be made for valid outstanding dues, damage, missing items or other charges permitted by the applicable agreement. Any eligible balance will be returned according to the property-specific terms.

7. How to Request Cancellation

Email support@lyv.group or call +91 89435 42222 and provide the booking/reference number, customer name, registered phone/email and reason for the request.